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Thu, Oct 19

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Grand Hotel & Spa Ocean City

2023 Fall Conference (Ocean City, MD)

This Year's Fall Conference is back in-person at the Grand Hotel in Ocean City, Maryland! Featuring Adam Timm (The Healthy Dispatcher) for great training sessions! Details below!

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2023 Fall Conference (Ocean City, MD)
2023 Fall Conference (Ocean City, MD)

Time & Location

Oct 19, 2023, 8:00 AM EDT – Oct 20, 2023, 4:00 PM EDT

Grand Hotel & Spa Ocean City, 2100 Baltimore Ave, Ocean City, MD 21842

Guests

About the event

Fall Conference will being held at The Grand Hotel in Ocean City on October 19 & 20, 2023.

LOCATION INFORMATION:  Grand Hotel & Spa 2100 Baltimore Ave, Ocean City, MD 21842 (410) 289-6191

GUEST ROOMS AND GROUP RATES Tuesday, Wednesday & Thursday

$ 67.00            City View Guest Room per night

$ 78.00            Partial Ocean View Guest Room per night

$ 99.00            Direct Ocean Front Guest Room per night

GUEST ROOMS AND GROUP RATES Friday & Saturday if you want to extend the stay into the weekend.

$ 139.00   City View Guest Room per night

$ 164.00   Partial Ocean View Guest Room per night

$ 199.00   Direct Ocean Front Guest Room per night

You can call to reserve your room at 410-289-6191 and mention Mid-Eastern APCO.

HIGHLIGHTS & TRAINING TOPICS

  • Featuring Adam Timm (The Healthy Dispatcher)
  • Networking (Mix & Mingle) event Thursday night
  • Award Ceremony, Breakfasts and Lunches, Vendor Presentations, Door Prizes, and more!

“The Emotionally Intelligent Comm Center” – 4 hours – Thursday

Embody the habits of a successful leader / Identify your personal approach to being a leader / Diagnose and address the biggest challenges your team is facing / Create an action plan for improving your center’s culture

“Sustaining a Customer Service Culture “– 4 hours – Thursday

Provide excellent customer service in difficult situations . Think outside the box while assisting citizens and coworkers in need / Skillfully deal with difficult callers  Communicate effectively when tension is high

"Front Line Leadership: How We All Make a Difference," – 1.5 hours – Motivational for Friday am

Understand what effective leadership actually is / Identify their personal leadership style / Take actionable steps towards becoming the leader they want to be / Create a culture of success at the dispatch center

If you have any questions, please contact Melissa Blessing at: mlblessing@harfordpublicsafety.org  or 410-638-4946.

Schedule


  • 30 minutes

    Registration / Continental Breakfast / Visit Vendors / Opening Remarks


  • 8 hours 30 minutes

    Fall Conference Day 1 with Lunch

    Main Ballroom
3 more items available

Tickets

  • Full Conference (APCO Member)

    2-Day Conference Ticket

    $50.00
    +$1.25 service fee
    Sale ended

Total

$0.00

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