2023 Fall Conference (Ocean City, MD)

Fall Conference will being held at The Grand Hotel in Ocean City on October 19 & 20, 2023.

LOCATION INFORMATION:  Grand Hotel & Spa 2100 Baltimore Ave, Ocean City, MD 21842 (410) 289-6191

GUEST ROOMS AND GROUP RATES Tuesday, Wednesday & Thursday

$ 67.00            City View Guest Room per night

$ 78.00            Partial Ocean View Guest Room per night

$ 99.00            Direct Ocean Front Guest Room per night

GUEST ROOMS AND GROUP RATES Friday & Saturday if you want to extend the stay into the weekend.

$ 139.00   City View Guest Room per night

$ 164.00   Partial Ocean View Guest Room per night

$ 199.00   Direct Ocean Front Guest Room per night

You can call to reserve your room at 410-289-6191 and mention Mid-Eastern APCO.

HIGHLIGHTS & TRAINING TOPICS

• Featuring Adam Timm (The Healthy Dispatcher)
• Networking (Mix & Mingle) event Thursday night
• Award Ceremony, Breakfasts and Lunches, Vendor Presentations, Door Prizes, and more!

“The Emotionally Intelligent Comm Center” – 4 hours – Thursday

Embody the habits of a successful leader / Identify your personal approach to being a leader / Diagnose and address the biggest challenges your team is facing / Create an action plan for improving your center’s culture

“Sustaining a Customer Service Culture “– 4 hours – Thursday

Provide excellent customer service in difficult situations . Think outside the box while assisting citizens and coworkers in need / Skillfully deal with difficult callers  Communicate effectively when tension is high

"Front Line Leadership: How We All Make a Difference," – 1.5 hours – Motivational for Friday am

Understand what effective leadership actually is / Identify their personal leadership style / Take actionable steps towards becoming the leader they want to be / Create a culture of success at the dispatch center

If you have any questions, please contact Melissa Blessing at: mlblessing@harfordpublicsafety.org  or 410-638-4946.